Description The support service is completely modular allowing clients to select the support elements dependent on business requirements. We can provide complementary support to in-house IT staff, freeing up their time to work on business critical IT projects and leaving the day to day support to Orbis. Or a full support service can be delivered to companies with no in-house IT capability. Additional support service elements (such as holiday cover for in-house IT staff) can be provided at additional cost. The support service consists of individual elements such as helpdesk support, remote troubleshooting, pro-active account management, on-site visits (on the rare occasions that problems cannot be fixed remotely) and proactive server & network monitoring. See Service Elements for a full description of the service levels. Companies that are unhappy with their existing IT support supplier should consider switching to Orbis. The technical expertise and industry experience of Orbis engineers combined with the cost saving potential and commitment to excellent quality of service makes Orbis IT Support a compelling proposition.
Benefits Clients can focus on running and developing their core business, confident that their IT systems are being supported by experts. Reduction of business impacting downtime as a result of rapid remote fault diagnosis. Stabilisation of the IT infrastructure through pro-active monitoring, further reducing business impacting outages. Reduction in the cost of support Dedicated Orbis engineers who understand their client's infrastructure. Pro-active account management to ensure ongoing and consistently high levels of service. Clients have a 'trusted partner' with the industry knowledge to ensure they get the right IT services and solutions at the right price.