frontline IT support for a fixed monthly fee

by ·

Can cost less than you think

Hotspot will provide your organisation with helpdesk and onsite call-out repair services as part of the fixed monthly fee service.

When you take up an all-inclusive service for a fixed monthly fee,
your computers & telecoms hardware will receive pro-active maintenance, which enables you to:
– avoid break-fix emergencies
– avoid employee downtime
– avoid loss of productivity and customer service.

The monthly service fee covers any emergency call-outs and replacement laptops and computers:
this way, it’s up to your service provider to supply you with reliable hardware.

All supplied hardware is covered by a 5 year all-inclusive warranty which includes:
– onsite pick-up or repair
– all labour & parts
– onsite delivery & installation.

You will have an extensive network of hardware repair specialists at your fingertips;
for IT, telecoms and mobile end-user devices.

All-inclusive managed ICT service for a fixed monthly fee

light at the end of the tunnel

Your organisation will avoid lost productivity by re-assigning your ICT budget from covering unpredictable break-fix emergencies to:
– 24/7 ICT monitoring and reporting
– control your ICT budget
– pro-active maintenance
– backup quality control
– improving resiliency
– improving redundancy
– improving uptime

Your service will include any emergency call-outs and redundant equipment (servers, laptops, PCs, phones) to ensure business continuity, even in case of disaster recovery. Depending on your requirements, the redundant equipment can be onsite or on twin site(s) and permanently switched on to ensure failsafe operation.

Hotspot also offers asset management services and the full range of hosting services.
This will provide you with corporate level services for your organisation.

Unisoft Design’s service ensures business continuity through:
+ comprehensive data recovery services and password recovery services
+ spare telecoms equipment, mobiles, servers, laptops and PCs
+ mobile internet links
+ multi-site online storage and hosting services
+ ‘Cloud’/SaaS services

You may also like...

 

Description The support service is completely modular allowing clients to select the support elements dependent on business requirements. We can provide complementary support to in-house IT staff, freeing up their time to work on business critical IT projects and leaving the day to day support to Orbis. Or a full support service can be delivered to companies with no in-house IT capability. Additional support service elements (such as holiday cover for in-house IT staff) can be provided at additional cost. The support service consists of individual elements such as helpdesk support, remote troubleshooting, pro-active account management, on-site visits (on the rare occasions that problems cannot be fixed remotely) and proactive server & network monitoring. See Service Elements for a full description of the service levels. Companies that are unhappy with their existing IT support supplier should consider switching to Orbis. The technical expertise and industry experience of Orbis engineers combined with the cost saving potential and commitment to excellent quality of service makes Orbis IT Support a compelling proposition.

More

Benefits Clients can focus on running and developing their core business, confident that their IT systems are being supported by experts. Reduction of business impacting downtime as a result of rapid remote fault diagnosis. Stabilisation of the IT infrastructure through pro-active monitoring, further reducing business impacting outages. Reduction in the cost of support Dedicated Orbis engineers who understand their client's infrastructure. Pro-active account management to ensure ongoing and consistently high levels of service. Clients have a 'trusted partner' with the industry knowledge to ensure they get the right IT services and solutions at the right price.